RETURN AND EXCHANGE POLICY
Nucum Panel & Wood is very careful in handling its products to ensure customers receive them in very good condition.
In case of return, customers are given Seven (7) days from the date of purchase or delivery to return and exchange items along with original proof of purchase or receipt.
We request our customers to adhere to the policy under the following conditions.
1. Under Republic Act 7394, The Consumer Act of the Philippines, the prohibition of the “No Return, No Exchange” does not apply if the product bought is in perfect condition or has no defect.
For consideration, Nucum Panel & Wood will accept change of item under the following conditions:
a) Items are in good condition (subject for inspection) and,
b) 50 pesos handling fee will be charge per plywood.
Note: Due to its sensitivity, above consideration is not applicable for Glossy finished plywood
2. Items bought under clearance sales and sales promotions with marked-down prices are not applicable for return and exchange.
3. Items deemed with quality issue are subject for inspection and investigation before replacement. Plywood MUST not be cut. Defects caused by customer’s mishandling cannot be replaced.